We understand that losing your beloved pet is an incredibly painful experience. Grief can take many forms, and we honour the emotional weight of this journey. Please know that our team is here to support you with care and compassion, and we are committed to making the process as seamless as possible at every stage.
Equally, we value the wellbeing of our staff and we believe that everyone has the right to work without being subjected to abuse. While we remain dedicated to your service, if necessary, we will take steps to protect our team’s mental wellbeing.
Should any interaction become confrontational, our team is instructed to cease communication immediately. A supervisor will contact you on the next business day to resolve any concerns that you would like to raise in a calm and respectful manner. Your satisfaction remains a priority for us and we welcome your feedback.
We are here to help you through this difficult time, and we kindly ask that you show respect whilst we support you in saying your final goodbye.
This policy is in place to protect our team, maintain a healthy and productive work environment, and ensure fair and efficient service for all our clients.
With respect and understanding,
The Petrest Team
